ISO 18295 Certification

Standard on contact centre certification

The contact centre is the showcase of your company. This is where your customers get in contact with you. To create a recognized benchmark for the quality of services in this market, the International Standard ISO 18295 was prepared. It defines requirements for customer contact centres and focuses on the quality of services provided to customers by the customer contact centre. READ MORE

eccco contact centre certification

Certification means that an independent third party confirms that your services meet the requirements of the relevant standard. It highlights your quality standards and builds trust among your customers. Obtain a competitive advantage by having your contact centre certified. The certification process is made up of several steps. READ MORE

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